• EPC Rating: We collect information about your property's Energy Performance Certificate (EPC) rating to provide energy efficiency advice and services.
• Housing Status: We record whether you are an owner, tenant, or have another status in relation to your housing to tailor our services to your needs.
• Energy Status: We gather details about your current energy supply, such as whether you use oil, electric, or other energy sources, to offer you the most suitable energy solutions.
• Postcode and House Number: This information helps us understand your location for service eligibility, logistical purposes, and to provide localized advice.
• Recipient Details: We collect names, email addresses, and phone numbers to communicate with you regarding our services and any inquiries you might have.
• Benefits: If you receive benefits like Universal Credit, we use this information to determine eligibility for certain services or discounts that may be available to you.

How We Use Your Personal Data

Your personal data is used to provide and improve our services. Specifically, we use your information to:

• Service Provision: Deliver the services you have requested, including energy assessments and personalized advice.
• Communication: Contact you with updates, service information, and answer your inquiries.
• Eligibility Checks: Determine your eligibility for specific offers, discounts, or services based on your housing status, energy status, and benefits received.
• Customization: Tailor our services to better meet your needs based on the information you provide us.
• Legal Obligations: Comply with legal requirements and regulations that apply to our business operations.

Data Protection and Security

Zero Free is dedicated to protecting your personal data. We have implemented suitable security measures designed to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data via the consent you give by submitting the Grant Form, and they are subject to a duty of confidentiality.

Your Rights

Under the UK GDPR, you have rights that allow you to control your personal data, including:

• Access: You can request access to your personal data.
• Correction: You have the right to request correction of any incomplete or inaccurate data we hold about you.
• Erasure: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Objection: You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

For further information on your rights or to exercise any of them, please contact us using the details provided via the contact us button above.